Refund and Returns Policy

Effective Date: July 10, 2023

At StylishNajaa, operated by Najaa Fashion and Style, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refunds and Returns Policy below, which explains how you can return products, the conditions for returns, any associated costs, and the timeframes for refunds.

1. Eligibility for Returns

You can return any item purchased from StylishNajaa within 30 days of receiving your order, provided the following conditions are met:

  • The item must be unused, unwashed, and in its original condition.
  • The item must have all original tags, packaging, and any accompanying accessories intact.
  • The item must not be a final sale item or otherwise marked as non-returnable (e.g., certain discounted items or promotional products).
  • For hygiene reasons, intimate apparel, swimwear, and jewelry cannot be returned.

If your return does not meet these criteria, we may reject the return or offer a partial refund.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email our customer support team at [[email protected]] with the following information:
    • Your order number.
    • The reason for the return.
    • A brief description of the product’s condition.
  2. Wait for Approval: Our customer service team will review your request and provide you with return instructions and an address to send the product back. You will receive confirmation via email, typically within 2-3 business days.
  3. Return the Item: Pack the item securely and ship it to the return address provided. You are responsible for return shipping costs unless the item was defective or we made an error with your order.

3. Return Shipping Costs

  • For returns that are not due to a defect or error on our part, you are responsible for the cost of shipping the item back to us.
  • If the return is due to a defective product, an incorrect item shipped, or other errors, Najaa Fashion and Style will cover the return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Your Return

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will notify you and proceed with your refund. If your return is rejected, we will notify you via email with the reason.

  • Approved returns will be processed within 7-10 business days from the date of receiving the item.
  • Refunds will be issued to the original payment method (credit card, PayPal, etc.). Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
  • If you paid for shipping during your purchase, the shipping cost is non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [[email protected]] with the following information:

  • Your order number.
  • A description of the defect or the incorrect item.
  • Photos showing the issue (if applicable).

We will work with you to resolve the issue as quickly as possible, either by offering a replacement or issuing a full refund, including the cost of return shipping.

7. Non-Returnable Items

Certain products cannot be returned, including:

  • Final sale items.
  • Gift cards.
  • Intimate apparel, swimwear, or jewelry, for hygiene reasons.

Please check the product page for details on specific items that are non-returnable.

8. Contact Information

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

Najaa Fashion and Style
Address: Rosteds Gate 12
Email: [[email protected]]

We aim to respond to all customer inquiries within 2-3 business days.

9. Modifications to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

By making a purchase on StylishNajaa, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.

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